Lighten Up Plumbing, Heating, Cooling and Electric

No integrity, sloppy work, Brandon didn't even finish the A.C. install, leaving the entire system disabled and us having to live in 100 degree temps until we called in a professional who quickly saw the A.C. wasn't wired at either end. Costing us another $546, to complete the job Lighten Up was hired to do. When we filed a complaint, they lied and made up B.S. thinking they were covering their you know what's. scott and Brandon are liars, bullies and have absolutely no care of doing a GOOD JOB. Another issue with Lighten Up is they left us with a safety hazard and put us through way to much stress trying to come to a resolve, which is we have to arrange for this to be fixed since they have NO CONCERN that my wife can not step out to the back yard without feeling in danger of tripping and falling, please see pictures of their plumbing going right in front of our doorway. Also, I wonder how much of a discount they give their customers if they would write a good review, or are they simple jobs anyone can do. The BBB is receiving a complete report of the entire unfortunate dealings with Lighten Up. I have noticed that most positive reviews (paid for in some way), do not mention having to work with scott, he is the main one who created problems with us, if they say Scott will be out, tell them NO SEND SOME ONE ELSE. 😛

Lighten Up Plumbing and Heating installed a new furnace today. The two young men that installed my new furnace were well trained, had a great attitude, communicated well and made their visit a very nice experience. I have had Lighten Up out to the house for several visits doing both plumbing and Heating services. This is my third experience with them and all were very satisfactory. Good Company, good employees and professional services! I highly recommend this company!!

We have been clients of this company for years. A subscription service gets us maintenance and free service calls. Recently, they installed a new, more efficient furnace for us, and I was impressed with how they didn't try to upset me or confuse me about what I was paying for. We'd installed a new smart thermostat that was supposed to be very good, but after returning it twice and having three units that caused our A/C and furnace to run simultaneously (which is part of why we needed to replace our furnace), we finally called Lighten Up to verify that the problem was the thermostats. They came, spent an hour installing and reinstalling thermostats, confirmed that the problem was in the popular and supposedly high quality (Google) thermostat, and didn't even charge me anything for it. I love these guys. Brandon, Kevin, and Jon are all super friendly, and they know what they're doing. This year on my annual a/c checkup, Keith and Eric were super friendly and efficient. When they pointed out that the condenser could use a cleaning and I indicated I'd like to get that done, they just asked, "Do you want us to do it right now?" And they did it. I didn't have to deal with making calls and scheduling a different appointment. I love it when things can just get done.

Kevin and Brandon are amazing! We've been using Lighten Up's services for over a year for electrical upgrades and HVAC maintenance, and they were here to help when my air conditioner stopped working over the weekend. Turned out I needed to replace the compressor which is a extremely large homeowner expense. Nonetheless,I felt really confident about what we decided to move forward with and Chris took great care to explain everything about the replacement product and warranty. Brandon and Kevin worked out in the hot sun all day today on the hottest day of the year so far in 2021, busted their butts to get this done for me today and I couldn't be more thankful for their awesome dedication to getting us cooled off. We also decided to sign up for their maintenance membership last year and it's saved us so much money and headaches, it was a great investment and will continue to be one moving forward as well. I trust this business, I am always so impressed at how friendly and happy their technician's are and it seems like they really take care of their employees from office staff to technicians, everyone is wonderful. I've had several appointments for various different things and each time everything gets taken care of and I feel such a peace of mind knowing that everything is getting worked on with they're great attention to detail and customer service. I also have to mention Celeste and Michaela in the office, they are so sweet and friendly I can feel them smiling through the phone when I talk to them, just wonderful girls I can't say enough about this company whatever they're doing they're doing it right. Thank you guys!

I would like to give a shout out to Wes King, the technician who came to my house to fix my AC. He was very professional. I received a phone call 30 minutes prior to his arrival, and he arrived on time. He wore booties over his shoes and a face mask in my house. He was able to help me understand the appropriate filter to use, and even left me with a clean one to take to Home Depot to purchase more replacements. He was able to figure out the issue with my AC and had it running again within the hour. I appreciate all of his help. He did a wonderful job! I highly recommend Lighten Up and Wes King!

It was a pleasure working with Lighten Up Electric & Plumbing. The whole staff was courtesy and professional. When their electrician was running late, the lady at the office called to let me know he may not make my appointment that day and to reschedule. When I reschedule the next day, they waived the service call charge due to the cancellation of my first appointment and put me on their priority list. That was nice of them. The electrician Terry was really nice, knowledgeable and professional. He even put on booties to protect my carpet unlike some contractors. Overall, what I liked about Lighten Up Electric is that they give you upfront price quotes per job and not by the hour! What a difference and no surprises! He explained and showed me what had happened to the outlets that were bad and tested others whether it was really necessary to change or not. Terry stay a couple of hours and made sure each job was done right. Fast, professional and got a lot done in a matter of hours! I give him five stars! Good job!

These guys are excellent. Carey (Water Heater) was awesome. He outlined the problems we were having and various options to fix them. He was not high pressure and helped us formulate the best plan for our needs. We had same day service because Seth (Furnace) finished early and knew we were going to be available. Both Seth and Carey did a great job, were professional and courteous. They were honest, and didn't make up stuff just to bill. They stand by their work. I highly recommend them. 8/5/2016: Mike (Air Conditioning) came out and promptly fixed our air conditioning unit. He was professional and respectful. Gave us a number of options without pushing an inappropriate up-sell. Really nice guy who treated us really well. Excellent recommendation.

Kyle and Ben arrived promptly at scheduled time. Kyle was knowledgeable regarding previous wiring repair done by LightenUp and asked several questions to get information for the current issue. Once the problem was identified, he offered information as to the possible cause and options to correct it. Repair was timely. Both technicians were pleasant, engaging and knowledgeable in resolving the problem. A good experience. Only negative was small area of debris left on floor in hall that wasn’t swept up.